For exit feedback via email, pop-up, or embedded survey.

Instructions

Use this survey to understand why users or customers are leaving so you can spot trends, fix issues, and reduce churn.

💡 Keep it short (1–3 questions) to increase response rate. Use dropdowns or buttons if embedding in-app. Follow up with optional open text.

Question 1: What’s the main reason you’re leaving?

(Single-select dropdown or radio buttons)

• 🏷️ I no longer need the product / service
• 💸 It’s too expensive
• 🧩 I didn’t find it useful enough
• 🐌 It was hard to use or get started
• ⏱️ I don’t have time to use it
• 🧪 Just testing it out / short-term use
• 🧍 I switched to a competitor
• 📞 I had a bad support experience
• 📦 Delivery/quality issues (for ecommerce)
• ❓ Other (please specify)

Question 2: (Optional)

What could we have done better?

(Open text field)

Question 3 (Optional): Would you consider returning in the future?